Oversees property maintenance of grounds, building facilities and guest rooms. Responsible for daily cleaning and upkeep, preventive maintenance, small repair and tasks, special projects, and communicating larger maintenance needs to the General Manager.

Duties and Responsibilities

General

1. Ensure the best possible lodging experience for each guest, within the framework of ESA operating guidelines.
2. Execute and follow the preventative maintenance procedures and guidelines.
3. Follow proper grooming and appearance guidelines.
4. Wear a provided maintenance uniform and nametag at all times on property.
5. Order and install small maintenance items as needed for repair, under direction of Assistant General Manager.
6. Complete tasks and assignments on the daily Maintenance Checklist.
7. Complete Maintenance Request Forms within 24 hours.
8. Complete Preventive Maintenance program on a timely basis.
9. Respond to maintenance emergencies timely, on a 24 hour call basis.
10. Assist with carrying dishware items to rooms when requested. 

To maintain a clean and appealing guest room according to policy standards.

Duties and Responsibilities

General

1. Change bed linen daily.
2. Vacuum carpeting.
3. Dust all furniture (picture frames, bed frames, lamps, TVs, dressers).
4. Remove fingerprints and smudges (ex. mirrors, shiny surfaces, windows, etc).
5. Thoroughly clean the bathroom area - wash shower stall, sink, floor, toilet, etc.
6. Make sure that the standard room set-up is complied with.
7. Report immediately all damage found in a room.
8. Report immediately all missing items in room. Report immediately personal guest items found in vacant rooms.
9. Notify Executive Housekeeper of all rollway’s or cribs in rooms for pick-up and storage.
10. Take responsibility for pass key and make sure it is turned in daily. 

Operates the property in a professional manner while optimizing guest satisfaction, employee morale, and hotel profitability. Directs and coordinates activities of the hotel staff to obtain optimum efficiency and economy of operations and maximize profits by performing the following duties personally or through subordinate supervisors.  These duties include:

1) Coordinate and supervise sales, front office, housekeeping, maintenance, housemen, and food & beverage. Ensure that the highest standards of cleanliness, service, efficiency, teamwork and quality exist in every operation for our guest.

2) Maintain and promote positive guest relations through personal involvement and employee involvement.

3) Recruit, train and hire line-level employees. Progressively discipline and terminate employees as needed; Promote and develop employees.

4) Initiate and promote on-going training for all employees in an organized manner; Document and measure success of training.

5) Maintain positive employee morale through ongoing programs and daily motivation.

6) Direct and participate in sales effort, which includes a minimum of 40 sales efforts per week, with at least 5 outside calls in that week; Produce yearly marketing plan; Shop competitors quarterly; Involve the hotel in community affairs. Participate in CVB's; Go on sales calls as much as possible. Review sales call reports and hit lists.

in 2 Manager’s Receptions per month. (If property participates)

7) Work within the annual budget guidelines.

8) Conduct annual employee reviews; Coach and train to continually improve employee performance.

9) Maintain physical plant in good operating order; Advise Ownership if repairs or improvements are needed. Maintain attractive curb appeal.

10) Supervise nightly audit; Review reports daily and make corrections as needed. Ensure that credit card transactions are processed for payment nightly, that all reports required by Ownership are timely emailed/posted/faxed, and that the computer backup has been performed.